Choosing a Pharmacy for Prescription Drug Benefits

There are several types of pharmacies, each with different levels of access, service and support. Familiarize yourself with common types to ensure you find a suitable supplier for your important medications.

 

 

Chain pharmacies, such as CVS, Rite Aid and Walgreens, are corporate-owned and operate many stores nationwide. They offer extended hours and carry a wide assortment of medicines and health-related products. They often have digital tools, such as mobile apps, websites and online portals, that make it easy for you to manage prescriptions, request refills and set medication reminders. They may also be used to track customer rewards programs and access immunization records.

 

Chain pharmacies are more likely to offer lower prices on medications, along with discounts and coupons for certain prescriptions. For example, major drugstores and chain stores often offer rewards programs. It’s free to sign up, and you’ll receive coupons and accumulate points when you fill prescriptions or use other pharmacy services. Some chains even offer delivery options in addition to retail pickup. Pharmacists can fill your prescription on the spot and may provide guidance on potential side effects or missed doses. However, frequent staff turnover and high patient volume can make it difficult to build long-standing relationships with a chain pharmacist, as you would with a primary care doctor or other healthcare provider. You may see a different pharmacist each visit, who may not fully know your medical history and may be less able to provide personalized care.

 

 

Independent pharmacies make prescription drugs more accessible to people who may not be able to visit other healthcare facilities, such as those in rural areas and underserved communities. These pharmacies also exist in areas that have common chains and offer a more personal option that is often less busy.

 

Many have an owner-operator that manages just one location and typically have the same access to common prescription drugs as larger chains. Independent pharmacies are usually locally owned and focus on serving their communities and supporting local health initiatives. However, independent pharmacies often have limited hours and inventory. Certain medications, particularly rare ones, may not always be available or may cost more than at chain pharmacies.

 

Since they are usually less busy and often have long-tenured staff, pharmacists at independently owned locations can often provide more personalized service. They may spend more time discussing your medications and may have more flexibility in their schedule. Working in a single store and serving a smaller patient population often means they’re able to build long‑term relationships with patients. They may be better at understanding your medical history, preferences and challenges with medications.

 

 

Mail-order pharmacies can accept medication orders from anywhere, including via mail, phone, mobile app or webpage, and deliver them directly to your home. This option offers more privacy, as you don’t need to speak with the pharmacist face-to-face, and medications can be shipped in discreet packaging.

 

Many mail-order pharmacies offer extended supplies, such as 30-, 60- or 90-day refills, which can lower the cost per dose and reduce the need for frequent refills. They may also offer automatic refills, which can make it easier for you to maintain a consistent medication schedule.

 

Despite these advantages, mail-order pharmacies may not be the best choice when immediate care or flexibility is needed. For instance, if you’ve just left the ER with a new prescription for antibiotics, waiting several days for delivery may not be practical. Similarly, when starting a new medication, you may need close monitoring for side effects or quick adjustments if the medication isn’t effective. In such cases, it might be better to visit a brick-and-mortar pharmacy for a quick consultation and same-day dispensing.

 

 

Specialty pharmacies focus on medications for complicated or rare conditions, such as cancer, Hepatitis C and multiple sclerosis. These medications are generally more expensive and often require special handling, storage or delivery.

 

Because specialty pharmacies handle complex medical conditions, they are generally more involved in patients’ treatments. They provide various support services, including coordinating with your healthcare providers and navigating your insurance. If paying for your medications is a concern, they can help you access financial aid, such as copay cards and manufacturer patient assistance programs.